DNA Map
| Us | Them | |
How we define success with clients |
Resonance Client views us as an extension of itself. |
Execution A vendor who delivers assignments on time with quality. |
How we define success for ourselves |
Balance Challenging work, reasonable income, and rose-smelling. |
Profitability Rates times hours, leverage, and cross-selling. |
How we deliver service |
Authenticity Apply experience that relates to the real world of the client. |
Delegation Hand off to an associate/lower billing rate. |
Our work style |
Post-geographic It’s not when or where you work, it’s what you get done. |
Clinical Be in the office a lot. Do not challenge processes that have always worked. |
Our counseling goal |
Impact Inject personality, practicality and sense of humor to make advice understandable and memorable. |
Accuracy Word it just right technically. |
We want clients to think we have… |
Passion Rounded, worldly and interesting people having fun on the job and doing well. |
Success Institutional strength and infrastructure, financial resources and recruiting power. |
Our pricing approach |
Client-focused A uniform, fair partner rate and predictable costs. Individual discretion to apply task-based rates and quote project fees. Decreased reliance on billable hours, increased customization. |
Lawyer-focused Fees reflect law firm’s competition and financial goals, not the clients’. Standardized; alternatives by request only. Reliance on write-offs to balance interests. |
Our referral philosophy |
Selected Choose outside colleagues based on expertise and shared values. |
Expected Refer within the firm if at all possible, regardless of cost or quality. |
DNA Map
| Us | Them | |
|---|---|---|
|
How we define success with clients
|
Resonance Client views us as an extension of itself. |
Execution A vendor who delivers assignments on time with quality. |
|
How we define success for ourselves
|
Balance Challenging work, reasonable income, and rose-smelling. |
Profitability Rates times hours, leverage, and cross-selling. |
|
How we deliver service
|
Authenticity Apply experience that relates to the real world of the client. |
Delegation Hand off to an associate/lower billing rate. |
|
Our work style
|
Post-geographic It’s not when or where you work, it’s what you get done. |
Clinical Be in the office a lot. Do not challenge processes that have always worked. |
|
Our counseling goal
|
Impact Inject personality, practicality and sense of humor to make advice understandable and memorable. |
Accuracy Word it just right technically. |
|
We want clients to think we have…
|
Passion Rounded, worldly and interesting people having fun on the job and doing well. |
Success Institutional strength and infrastructure, financial resources and recruiting power. |
|
Our pricing approach
|
Client-focused A uniform, fair partner rate and predictable costs. Individual discretion to apply task-based rates and quote project fees. Decreased reliance on billable hours, increased customization. |
Lawyer-focused Fees reflect law firm’s competition and financial goals, not the clients’. Standardized; alternatives by request only. Reliance on write-offs to balance interests. |
|
Our referral philosophy
|
Selected Choose outside colleagues based on expertise and shared values. |
Expected Refer within the firm if at all possible, regardless of cost or quality. |